Refund Policy
We stand behind our blockchain education programs and want you to feel confident about your investment in learning. This comprehensive policy outlines when and how refunds are processed.
Eligibility Criteria
- Refund requests must be submitted within 14 days of course enrollment
- Students must have completed less than 25% of the course material
- Technical issues preventing access must be documented and reported within 7 days
- Medical emergencies or family crises require documentation for consideration
- Job loss or financial hardship cases are reviewed individually
- Course transfers to future sessions may be offered as an alternative
Important: 14-Day Window
All refund requests must be initiated within 14 days of enrollment. After this period, we focus on supporting your learning journey rather than processing refunds.
Refund Process Steps
Submit Request
Email us at contact@eaturen.life with your enrollment details and reason for refund
Review Period
Our team reviews your request within 3-5 business days and may request additional information
Decision Notice
You'll receive an email with our decision and next steps within 7 business days
Processing
Approved refunds are processed within 10-14 business days to your original payment method
Full Refund Scenarios
- Technical platform failure preventing access
- Course cancellation by Eaturen
- Medical emergency with documentation
- Duplicate enrollment error
- Payment processing mistakes
Partial Refund Considerations
- Completion of 10-25% of course material
- Downloaded resources or certificates
- Attended live sessions or workshops
- Used mentoring or support services
- Special promotional pricing received
Payment Method Processing
Processing Times by Payment Type
Credit cards and debit cards typically see refunds within 5-10 business days. Bank transfers and UPI payments may take 7-14 business days depending on your financial institution. International payments can take up to 21 business days due to currency conversion and banking procedures.
- Refunds are always processed to the original payment method used
- We cannot redirect refunds to different accounts or payment methods
- Processing fees may be deducted for international transactions
- Currency exchange rates at the time of refund apply for international payments
- You'll receive a confirmation email when the refund is initiated
Special Circumstances
- Corporate enrollments have separate refund terms outlined in the enterprise agreement
- Scholarship recipients may have different eligibility requirements
- Bundle purchases are evaluated based on individual course completion rates
- Early bird and promotional pricing may affect refund calculations
- Students facing genuine hardship can discuss payment plans as alternatives
- Course credit toward future programs may be offered instead of cash refunds
What's Not Covered
- Change of mind after completing more than 25% of course content
- Failure to attend scheduled sessions without prior notification
- Violation of course terms and conditions leading to removal
- Requests submitted after the 14-day eligibility window
- Internet connectivity issues on the student's end
- Dissatisfaction with course difficulty level or time commitment
Questions About Refunds?
Our student support team is here to help with any refund-related questions. We're committed to finding fair solutions that work for everyone.
Email: contact@eaturen.life
Phone: +91 9427727369
Address: Shalom Bungalow, First Floor, Dolari Wadi, Acton Road, Vasai West, Sandor, Maharashtra 401201, India